You should spend about 20 minutes on this task.
You ordered an item from an online store and it has arrived damaged.
Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
Write at least 150 words.

MODEL ANSWER>>>

Dear Sir,

I am writing this letter to express my dissatisfaction regarding the purchase I made from your online store last week.

Last Monday, I placed an order before you for a Canon EOS 80D DSLR camera. The product invoice number was ICN 267123, and the mode of payment was online using my credit card. The product reached me on Wednesday evening, and as I unwrapped the box, I was shocked to see that the lens of the camera broken.

The camera was something which I have been longing for almost 5 years and I spent almost two months salary on the purchase. Since your online store does not have replacement, I request a total refund at the earliest.

It would be appreciated if you could make necessary arrangements from your field staff to collect the damaged item from my home within a week.

I look forward from you a prompt action,

Yours faithfully,

Richard

Word count: 153