mob_btn_close

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager.

Sep 27, 2021 / Previous exam questions: General task 1 / 2:23 pm

You should spend about 20 minutes on this task.

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter:

 Provide your flight details

What was the problem

Suggest some improvements

Write at least 150 words.

REPORTED ON 25 SEPTEMBER, 2021

Dear Sir or Madam,

 I am writing to express my dissatisfaction regarding the difficulty I faced at the Chicago airport during my last business trip.

 It was on 25th of last month, I landed at Chicago international airport for the aforementioned purpose. Flight number ATM 512 which took off from Amsterdam landed half an hour late due to heavy air traffic.

 As soon as our team disembarked, we requested the airport staff to make the exit procedures faster lest we should get late to the meeting. However, the office staff had not responded positively probably because of their hectic workload. We had to wait for another hour to get our baggage out and we finally got out of the airport by 4:00 pm, two hours late than what we expected.

 I admit that the airport staffs have their own pre-assigned duties and they have to give priority to their scheduled work. However, the passengers would benefit greatly if you could increase the number of airport staff in such a busy airport.

 I look forward that you would make some positive changes in near future.

 Yours faithfully,

 Robin Marvel