You should spend about 20 minutes on this task.

You have lost something on a bus and called the customer service to get help. You weren’t happy with their response. Write a letter to the bus company manager.

In your letter, you should:

• describe the item you lost
• explain why you weren’t happy with the customer service
• say what action you would like the company to take.

• Write at least 150 words.

Dear Sir or Madam,

 I am writing this letter to express my dissatisfaction with your customer service staff who has not yet responded positively to my complaint.

 I boarded one of your buses from St. Augustine Street to the City Centre to attend an official meeting at around 2 pm on 24^th of this month.  Once I alighted, the bus, I realized that I did not take one of my leather bags, in which I kept some official receipts from the bus. It is a rectangular-shaped black leather bag, with the label, ‘Puma’.

Immediately, I called the customer service centre and reported the incident.  He informed me that he registered the complaint and I will get the response in a couple of hours. However, even after a day, they have not called me. As I found that the customer service number busy whenever I called later, I thought of registering a written complaint.

It would be appreciated if you could assist me in finding the bag by your own means or to suggest alternatives like registering a police complaint. I would also suggest you to improve your customer service.

 I look forward to hearing from you.

 Yours faithfully,

 Joseph.