You should spend about 20 minutes on this task.

You recently stayed at a hotel in a large city. The weather was very unusual for the time of the year and the heating/cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter:

• Give details of what was wrong
• Explain what you had to do to overcome the problem at the time
• Say what action you would like the manager to take.

Write at least 150 words.

A BAND 6.5 RESPONSE>>>

Dear Sir or Madam,

I am writing this letter to raise a concern regarding my recent stay in your prestigious hotel Radisson Blue located at Winsor.

I had a business meeting on 21 September 2022 and I have booked a suite room numbered 307 on the third floor. At night, I felt freezing cold inside the room. When I checked the entire room, I found that one of the windows insulations was tampered. Also, the one of the doors to the balcony was jammed.

I tried to contact reception, and no one was attending the call. Then, I went to the reception, and a staff was arranged to fix the issues, but he could not. So, I was offered another room for stay.

Since my whole night stay was disturbed, I would like you to consider deducting the rent amount at least by 25%. I would also suggest you to do maintenance work regularly so that customers would not feel such annoyance in future.

I look forward to hearing from you.

Yours faithfully,

Smith