You should spend about 20 minutes on this task.
You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop which supplied the equipment. In your letter:
 Describe the problem.
 Explain how it is affecting you.
 What you want the shop to do?
Write at least 150 words.

MODEL ANSWER:

Dear Madam,

I am writing this letter to express my extreme dissatisfaction regarding the purchase of a laptop from your shop.

I have been running an online marketing platform for a textile company from home for the past six months. For this purpose, I have been using a laptop, which I found malfunctioning last Wednesday. The gadget was handed over to your shop for the service. However, I got informed from the service section that the device got irreversibly damaged. As per your customer service personnel’s advice, I purchased a brand new laptop on the same day in order to ensure my work go smoothly.

I was quite satisfied with the features, but when I started working on it, the very next day, I found some technical issues related to storage and connectivity. I find it difficult now to store the details of my customers and the disruption in the connectivity is affecting my customer service.

I would like you to replace the gadget immediately with a new piece, with which I can perform my job-related activities without any major hindrance.

I await a prompt response.

Yours faithfully,

Thomas